SALON POLICIES
Cancellations
We understand that life happens, but please respect our artists’ time and other clients waiting for appointments. If you cancel within 24 hours of your scheduled time, your deposit will be kept.
Repeated last-minute cancellations may require full prepayment for future bookings.
Thank you for your understanding and cooperation — it helps us maintain a smooth, fair schedule for everyone. 💖
Rescheduling
We understand that plans can change! You may reschedule your appointment up to 24 hours in advance without losing your deposit.
Reschedules made within 24 hours of your appointment will be charged 50% of the service, which can be applied as credit toward your next available appointment.
Deposits for rescheduled appointments remain secured and will be applied to your new appointment.
Frequent last-minute reschedules may require full prepayment for future bookings.
Thank you for helping us keep a smooth schedule for all clients. 💅
No-Shows
At Chéri Nails & Spa, we value our artists’ time and strive to provide fair scheduling for all clients. If you do not show up to your appointment without prior notice, you will be charged 100% of the service total.
If your payment does not go through, the remaining balance will be added to your account and must be paid before booking any future appointments.
Clients who no-show more than once may be required to prepay in full for future bookings.
We appreciate your understanding and respect for our time and other clients waiting for appointments. 💅
Late Policy
Please arrive on time to ensure the best experience. There is a 15-minute grace period for all appointments.
If you arrive more than 15 minutes late, we may still be able to see you, but your services might be shortened. For example, if you booked French tips or nail art, we may not be able to complete it.
In some cases, your appointment may need to be rescheduled, and your deposit will be kept.
Frequent late arrivals may require full prepayment for future bookings.
Thank you for respecting our time and helping us provide a smooth, timely experience for all clients. 💅
Nail Fix
Nail Fix Policy
At Chéri Nails & Spa, we take pride in our work and want you to love your nails!
That’s why we offer a complimentary nail fix guarantee for any issues that arise due to our application.
Policy Details:
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Guarantee Periods:
• Regular Gel — 4 Days
• Gel-X & Builder Gel — 7 Days -
Client Care:
Our guarantee does not cover nails that have been ripped off, broken due to misuse, or not properly cared for.
We kindly advise avoiding prolonged exposure to water or harsh conditions immediately after your appointment to maintain the integrity of your nails. -
Notification:
You must notify us within the guarantee period (4 or 7 days depending on service) via call, text, or Instagram message to qualify for a complimentary fix. -
After the Guarantee Window:
If you report an issue after the guarantee period (for example, a chip reported 10 days after your Gel-X service), a repair fee will apply. -
Same Artist Requirement:
Complimentary fixes must be done by the same nail artist who originally performed your service.
If you choose to see a different artist, a $10 nail fix fee will apply.
We appreciate your understanding and trust in our work — we’re committed to keeping your nails beautiful and long-lasting!
No Refunds Policy
At Chéri Nails & Spa, we are committed to providing high-quality services and ensuring every client has a positive experience. Due to the nature of our work and the time and products invested in each service, we do not offer refunds for any reason.
We understand that things can happen, and we are always happy to make it right within the scope of our service guarantee. If you experience any issues such as lifting, chipping, or nails popping off, please contact us withing 4 to 7 days depending on your service, and we will gladly provide a complimentary fix.
By booking with us, you acknowledge and accept this policy. Thank you for your understanding and support as we continue to offer a high standard of care and service.
