SALON POLICIES

Deposits on Appointments

​

Deposits (Required for All Appointments)

All appointments require a non-refundable deposit at the time of booking.

• The deposit is applied toward your final service total.

• Appointments booked within the 24-hour cancellation window are automatically non-refundable and non-transferable.

• If you cancel outside of policy terms, the deposit is forfeited.

• If you reschedule with proper 24-hour notice, your deposit can be transferred once.

This ensures we can properly reserve time for each client and protect our technicians’ schedules.

​

Cancelations

​

We require a minimum of 24 hours’ notice to cancel or reschedule.

• Cancellations made with less than 24 hours’ notice will result in forfeiture of the deposit.

• Same-day cancellations may also be charged up to 100% of the service total, depending on the situation.

• Repeated violations may result in prepayment requirements for future bookings.

• We understand emergencies and unexpected situations can happen; however, due to the time reserved specifically for each client, all cancellation policies are enforced consistently.

​

No-shows

​

A no-show is considered missing an appointment without notice.

• No-shows will be charged 100% of the service total.

• Deposits are automatically forfeited.

• Future bookings may require full prepayment.

• After repeated no-shows, we reserve the right to refuse service.

​

Declined payments/unpaid balance

​

If a card on file is declined for any outstanding balance:

• The balance must be paid in full before booking again.

• Future appointments may be restricted until payment is resolved.

• We reserve the right to deny future services until account is in good standing.

​

Same day bookings

​

Same-day appointments are accepted based on availability.

• A deposit is still required to secure the appointment.

• Same-day bookings are non-refundable and non-transferable.

• Some services may require full prepayment depending on timing and technician availability.

​

Late arrivals

​

We allow a 15-minute grace period for late arrivals.

• After 15 minutes, your service may be shortened, adjusted, or canceled depending on schedule flow.

• Full service price still applies.

• Arriving more than 15 minutes late may be treated as a no-show.

​

Children policy

​

For safety, comfort, and quality of service:

• Children are not allowed in the service area unless they are receiving a service.

• We are unable to accommodate children waiting unsupervised in the salon.

• This is to ensure a calm, clean, and focused environment for all clients and technicians.

• Clients with children must make prior arrangements before their appointment.

​

Phone booking

​

Appointments booked over the phone must be confirmed within 1 hour.

• If the appointment is not confirmed within 1 hour, it will automatically be removed from our booking system.

• Appointment times are not guaranteed until confirmation is completed.

​

Nail fix policy

​

Clients receiving Builder Gel, Hard Gel, or Gel-X services have 7 days from the original appointment date to return for a complimentary fix. Regular gel have 4 days from the original appointment date.

Complimentary fixes are intended to cover application-related issues only.

To qualify for a complimentary fix:

• The original set must still be present.

• The issue must be determined to be related to the original application.

We do not offer complimentary fixes for damage caused by:

• Biting or picking nails

• Ripping nails off

• Impact with walls, objects, doors, etc.

• Excessive pressure or misuse

• Moving, lifting heavy items, or physical accidents

• Excessive heat, hot tubs, jacuzzis, or prolonged water exposure

• Improper aftercare

After the 7-day period or 4-dat period, depending on service, all repairs and fixes will be treated as a new service and charged accordingly.

​

Right to refuse service

​

Chéri Nails & Spa reserves the right to refuse service to anyone who is disrespectful, unsafe, repeatedly violates salon policies, or whose service expectations cannot reasonably be met.

​

Service adjustment

​

Please inform your technician of any design changes or add-ons before your appointment begins.

• Additional nail art, length, or service modifications may increase pricing and appointment time.

• Some requests may need to be rescheduled depending on technician availability.

​

Service Animal policy

​

héri Nails & Spa is committed to providing a comfortable, safe, and hygienic environment for all clients and staff.

We only allow service animals as defined by the ADA.

 

• Emotional support animals, comfort animals, and pets are not permitted inside the salon.

• Service animals must remain on a leash, harness, or under the control of the handler at all times.

• The animal must not disrupt services, pose a safety risk, or enter treatment areas where sanitation could be compromised.

• We reserve the right to ask two permitted questions under ADA guidelines:

• Is the animal required because of a disability?

• What task has the animal been trained to perform?

• If the animal is disruptive or not a qualified service animal, we may ask that it be removed from the premises while service continues.

​

Discount Policy

​

To keep pricing fair and consistent for all clients, Chéri Nails & Spa enforces the following discount rules:

• Only one discount may be applied per service appointment.

• Discounts cannot be stacked, combined, or layered in any form.

• If multiple promotions are available, the client must choose the one discount they wish to use.

• Discounts cannot be applied to already discounted packages unless explicitly stated in the promotion terms.

• Staff are not authorized to override or combine discounts at checkout.

This policy ensures transparency, consistency, and fairness across all clients.

​

​

​

​